We want you to love your lingerie&nightwear, it’s as simple as that. If it doesn’t fit, isn’t right, or you just aren’t totally in love with it, don’t fret, most items may be returned within 7 days of receipt. If you want to talk about what didn’t work (and why) we’d love nothing more. Just get in touch with one of our customer care experts via phone, chat, or email and we can help you find something you love.
- Item must be return within 7 days of receive.
- Has not been worn, altered or washed
- Remains in original packaging with all tags and liners attached
- or hygenic purposes, the item must not be a personal product such as bodysuit and underwear, hosiery, adhesive product, or body care product
- The items must not purchased within the Sale section
It’s easy to return your Cherlace items in just a few steps.
- Fill out the Cherlace Return Form Here
- Carefully pack up the items you’re returning in the original packaging to keep them safe in transit.
- Then send it to the following address as registered mail.
702 Charoenakhon40 Rd. Klongsan Bangkok 10600
Please note that
- refund will be issued to store credit that can be used online with no expire date.
- Customers must incur the costs of shipment for their return and Cherlace is not liable for those costs. We recommend that you keep the receipt or tracking number as evidence of your shipment.
- Inform us of your parcel the tracking number via our Returns Page.
- Please note that regular international postal parcels may take up to 21 business days (excluding weekends and public holidays) for it to be delivered back to our warehouse.
- After we have received your return, please allow 3-5 days for us to refund to your credit.
Merchandise must be returned within 7 days from the date the item is received
Need a different size? No problem. We do, however, recommend placing a new order for the pieces you want exchanged, not only for a faster turnaround but also to be sure that the size/style/color you want doesn’t sell out.
Once we receive your return package, you will be refunded for your original order within 5 business days.
And, never fear, if you purchased items using a discount code or promotion, we’re happy to honor the same code again for an even exchange (new color or size in the same item), just contact Customer Care.